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Telephone

By Telephone

To contact us by telephone, please call:
01977 520 153.


Email

By Email

To contact us by email, please email:
vmitchell@realm.ltd.uk


Letter

By Letter

To contact us by post, please write to:
Junction 32 Outlet Shopping Village,
Carrwood Road,
Glasshoughton,
Castleford,
West Yorkshire
WF10 4SB.


Junction 32 is owned by Hermes, who have contracted REALM Ltd, a specialist retail property company to manage and operate the Centre. To contact REALM please email info@realm.ltd.uk or visit www.realm.ltd.uk for further information.

Hermes and REALM also work together on other Outlet Centres

Atlantic Village

Clovelly Road, Bideford, Devon
www.atlanticvillage.co.uk

Clarks Village

Street, Somerset
www.clarksvillage.co.uk

Freeport Braintree

Charter Way, Braintree, Essex
www.freeport-braintree.com

Freeport Fleetwood

Anchorage Road, Fleetwood, Blackpool
www.freeport-fleetwood.com

Freeport Talke

Talke Retail Park, Stoke-on-Trent
www.freeport-talke.com

Lakeside Village

White Rose Way, Doncaster
www.lakeside-village.co.uk

Royal Quays

Coble Dene, North Shields, Newcastle
www.royalquays.info

Frequently Asked Questions

What is outlet shopping?

An idea originally imported from the United States, outlet schemes are defined as dedicated, mall-style developments, often built around a mock street, village square or quay-side. They offer an attractive shopping environment, often with leisure content and extensive car parking provision.

Retailers sell previous season's stock, end-of-line products, cancelled orders, some quality seconds, discontinued lines and returned merchandise, plus specific outlet stock, all at discounted prices - much lower than those in the High Street, normally discounted between 30 – 80%.

What is your returns policy?

Consumer rights are not affected by buying goods in outlet centres and you are entitled to your money back if something is faulty or was not pointed out to you at the time of buying.

What does rrp stand for?

RRP stands for Recommended Retail Price. This is specified by manufacturers when they produce an item for sale.

Where can I get further information on the stores?

Some of the retailers we have at our centre have their own websites. If this is the case, you can click straight to their website from the Store Directory, Retailer Information section. If they don't have a website, you can find their telephone number in this section too.

Where can I get a map of the centre?

You can download and print out a copy of our most recent site leaflet from the store directory page.

On site, you can collect a site leaflet from numerous points around the centre or use one of our directory boards.

When is late night shopping?

The Village is open every weekday until 8pm

Do you allow dogs on site?

We only allow guide dogs, hearing dogs and assistance dogs on site.

Can I shop online?

New stock arrives all the time at Junction 32 and is often of limited supply. It's usually snapped up before we would have chance to put it online! Plus, we offer a unique shopping experience that takes advantage of the Village atmosphere and provides a great day out for all the family, which we wouldn't want you to miss out on.

What brands will I find at Junction 32 Outlet Shopping Village?

At Junction 32 you can find loads of top high street brands like Next Clearance, M&S Outlet, Nike, Clarks, Oasis, Racing Green and Game. Check the Stores page where you can browse the Store Directory for a full list of stores or download the Store Guide.

Where do I get information on opening times?

We are open: Monday - Friday 10am-8pm, Saturday 10am-6pm and Sunday 11am-5pm. Bank Holidays: 10am-6pm. Any special opening hours for Christmas or Easter will be available on the website as they occur.

What facilities do you have for people with disabilities?

Wheelchairs are available for hire free of charge and can be requested from call points in the car parks. There are disabled toilets and the Village is conveniently all on the same level.

I am a tourist. Can I claim back my VAT at your centre?

VAT refunds are at the individual store's discretion. Each operate their own system, ask in store for details.

Is there somewhere to get a coffee and something to eat?

There's plenty of choice when it comes to refreshments at Junction 32: B.B.'s Coffee & Muffins, Burger King, Café Thornton's, Le Petit Four Francais and Starbucks. Plus, there are some lovely landscaped areas that are ideal if you want to enjoy an al fresco lunch.

Can I buy Junction 32 Gift Vouchers?

If you're looking for that perfect gift, look no further than Junction 32 Gift Vouchers. Available in denominations of £5 and £10, Junction 32 Gift Vouchers are the perfect choice. Available from the Management Office or Event Jewellery – please email lgill@realm.ltd.uk or telephone 01977 520 153.

What do I do if I have a complaint?

Please Phone, Write or Email the Centre Manager. Contact details above.

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We are open:  Monday - Friday 10am-8pm  |  Saturday 10am-6pm  |  Sunday 11am-5pm
 

Junction 32, M62, Castleford, West Yorkshire.  Telephone 01977 520 153.  Open 7 days. Late night shopping weekdays till 8.  Ample Free Parking.
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